Check-in Information

Check-In Guidelines

Essential information about check-in times, procedures, and requirements.

Check-in time

Check-in location

Required documents

Check-in by representative

Missed check-in

What time should I check in before departure?

Passengers are generally required to check in at least 30–60 minutes before departure, depending on the ferry operator and port regulations.

Late check-in may result in denied boarding without refund.

Always make sure you check your Check-in Information in Gili or Bali before you check in, paying attention to details such as check-in times and procedures to ensure your departure goes smoothly.

Where do I check in at the port?

Check-in is usually completed at the ferry operator’s counter or designated check-in point at the departure port.

Please look for the operator name on your booking confirmation or ask port staff for assistance for Check-in Information.

What documents do I need for check-in?

Passengers must present a valid booking confirmation (printed or digital) and a valid ID or passport during check-in.

Failure to provide required documents may result in boarding refusal for Check-in Information.

Can someone else check in on my behalf?

In most cases, one representative can check in for multiple passengers, provided all booking confirmations and passenger details are available.

This may vary depending on the ferry operator’s policy for Check-in Information.

What happens if I miss my check-in or departure time?

If you miss the check-in deadline or departure time, your booking may be considered no-show and is generally non-refundable.

Rebooking or rescheduling is subject to the ferry operator’s terms and availability.

Always make sure you check your Check-in Information before you check in, paying attention to details such as check-in times and procedures to ensure your departure goes smoothly.