Fast Boat Delays & Cancellations Guide
Delays & Cancellations
Quick answers about ferry delays, cancellations, and schedule changes.
What happens if my sailing is delayed or cancelled?
If your sailing is delayed or cancelled, we will notify you as soon as possible via email or phone using the contact details provided during booking in Bali or Gili. The ferry operator will normally offer an alternative sailing time or date, subject to availability.
In cases where no suitable alternative is available, a refund may be offered in accordance with the operator’s terms and conditions. Delays or cancellations may occur due to weather conditions, technical issues, or operational reasons beyond the operator’s control.
Am I entitled to compensation if my sailing is delayed or cancelled?
Compensation is not always guaranteed and depends on the cause of the delay or cancellation and the ferry operator’s policy.
If the disruption is caused by circumstances beyond the operator’s control, such as adverse weather or port authority restrictions, compensation is usually not provided. We strongly recommend reviewing the operator’s terms and conditions and considering travel insurance for additional protection.
How will I be informed if my sailing schedule changes?
If we are informed of any changes to your sailing schedule, we will contact you using the email address or phone number provided at the time of booking.
Please ensure your contact details are accurate and regularly check your email (including spam or junk folders), especially on the day of travel, as schedule changes can sometimes occur at short notice.
What should I do if my sailing is cancelled and I was not informed in advance?
If you arrive at the port and discover that your sailing has been cancelled without prior notice, please contact our customer support team or the ferry operator directly for immediate assistance.
We will help you check available alternative sailings or explain the next steps based on the operator’s policy. We recommend keeping all travel documents and receipts for reference.
Will I receive a refund if the cancellation is due to bad weather or emergency situations?
If a sailing is cancelled due to bad weather, safety concerns, or emergency situations, refunds or rescheduling options will depend on the ferry operator’s terms and conditions.
In most cases, operators will offer a refund or an alternative sailing, but additional compensation is usually not provided for circumstances beyond their control.
