Privacy Policy

This Privacy Policy describes how Bali RSV, as the operator of the GiliDirect booking platform (https://gilidirect.com), collects, uses, and protects your personal information when you book fast boat or fast ferry tickets to destinations such as Gili Trawangan, Nusa Penida, Sanur, or Padang Bai.

By using this website and making a booking, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you make a booking on our platform, we may collect the following personal information:

- Full Name
- Email Address
- Phone Number
- Nationality
- Travel Dates and Destinations
- Number of Passengers
- Payment Details (processed securely via third-party payment providers)
- IP Address and Device Information (for analytics and fraud prevention)

2. How We Use Your Information

We use your personal information for the following purposes:

- To process your booking and issue e-tickets
- To send booking confirmations and trip reminders
- To provide customer support and reschedule assistance
- To improve our website and services
- To comply with legal requirements and respond to lawful requests

3. Sharing Your Information

We may share your personal data only with:

Partner ferry operators to fulfill your travel booking
Payment gateways for transaction processing
Service providers helping with operations (e.g. hosting, support)
Government authorities when required by law

We do not sell or rent your personal data to third parties for marketing purposes.

4. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information. All transactions are encrypted via SSL (Secure Socket Layer) technology.

5. Cookies and Analytics

Our site uses cookies to enhance user experience and analyze website traffic. You can choose to disable cookies via your browser settings, though this may affect the functionality of the site.