Terms and Conditions

Terms Conditions

The website https://gilidirect.com/ (“Site”) is operated by BALI RSV – Hospitality Indonesia. By accessing
or using the Site, you confirm that you are at least 18 years old and agree to be bound by the Terms of Use, including related policies such as confidentiality and FAQ.

Bali RSV may update these terms at any time without prior notice. Continued use of the site means you accept any changes. If you use other services from Bali RSV, you also agree to the specific terms and conditions for those services.

General Policy

Booking Availability: All Bookings made through our platform are subject to availability and acceptance by BALI RSV.
Customer Information: Customers must provide accurate, complete, and current personal information when making a booking.
Role of BALI RSV: BALI RSV acts as an intermediary between customers and third-party service providers (fast boat operators, transport providers, tour operators, and activity organizers).
Liability Disclaimer: BALI RSV is not liable for any loss, damage, or injury caused by third-party service providers.
Pricing Information: Information and prices listed on the website https://gilidirect.com/ are current. Prices may change at any time. Bookings and prices are only confirmed after advance payment and receipt of confirmation.
Local Time: All times mentioned are based on local time (GMT+8).
Customer Service: Our reservation team (BALI RSV) is available daily from 08:00 to 22:00 (GMT+8). Contact via WhatsApp, email, or phone during these hours.
Travel Insurance: Tickets do not include travel insurance. Each fast boat operator carries their own insurance policy.
Luggage: Each passenger is allowed a maximum of 2 pieces of luggage, not exceeding a total of 20 kg. Excess charges apply for luggage over 20 kg.
Transit Stops: Routes to or from Gili Air, Gili Trawangan, or Lombok may include transit stops. BALI RSV is not responsible for route changes.
Reschedules & Cancellations: Reschedule and cancellation requests are accepted only in accordance with the fast boat operator’s policy.
Schedule Changes: BALI RSV is not responsible for any changes to departure times by the fast boat operator.
Delays: BALI RSV is not responsible for any delays to the fast boat departure.
Cancellations Due to Conditions: BALI RSV is not responsible for cancellations due to uncontrollable situations such as bad weather or boat damage. Passengers may request reschedules or cancellations by contacting customer service.
Check-In: Please check in at least 60 minutes before departure.
ID Requirement: Each passenger is required to present an ID card or passport upon check-in.
Late Arrivals: Failure to check in or board on time may result in missed departure and loss of fare paid.

Cancellation Policy

Cancellations more than 7 days before the travel date – eligible for a 100% full refund.
Cancellations between 3-7 days before the travel date – eligible for a 50% refund.
Cancellations less than 48 hours before the travel date are Non-refundable.
No-shows or late arrivals – No refund will be issued.

Chargeback

No Chargebacks: Customers who have purchased a boat ticket and received services from the boat operators, including shuttle services, cannot charge back for any reason.

Reschedule Policy

Rescheduling with the same operator is free if requested at least 48 hours before departure and based on seat
availability. Switching to a different operator incurs a cancellation fee as per the policy